Privacy Policy

Last updated: October 17, 2025

Welcome to Priortech Labs (“we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://priortech.co.tz or use any of our digital services — including web hosting, domain registration, reseller hosting, and automation solutions.

1. Who We Are

Priortech Labs is a Tanzanian-based digital solutions provider offering web hosting, domain reselling, automation tools, and business technology services.
Our website address is https://priortech.co.tz and we operate under our parent brand Priortech Labs, serving both local and international clients.

2. Information We Collect

We collect information necessary to deliver our services effectively, including:

  • Personal details: name, email address, phone number, and company name.
  • Billing details: postal address, payment method, and invoice history (stored securely).
  • Account data: usernames, service preferences, and login activity.
  • Technical data: IP address, browser type, device info, and site usage analytics.
  • Support and communication data: messages, inquiries, and support tickets.
  • Domain registration data: contact details submitted for WHOIS or domain registration purposes.

3. Comments

When visitors leave comments, we collect the data shown in the form, along with your IP address and browser user agent string to help detect spam.

An anonymized hash of your email may be sent to the Gravatar service to check if you use it.
Their privacy policy is available here: https://automattic.com/privacy/.

After your comment is approved, your profile picture may be publicly visible beside your comment.

4. Media

If you upload images, please avoid uploading files that contain embedded location data (EXIF GPS). Visitors may be able to download and extract this data from your uploads.

5. Cookies

We use cookies to provide and improve your browsing experience. Cookies may:

  • Store your login information and display preferences.
  • Remember your form submissions for convenience.
  • Measure website performance and detect issues.

You can control or delete cookies from your browser settings. Disabling them may affect certain website features.

6. Embedded Content from Other Websites

Our articles may include embedded content such as videos, images, or links from third-party sites.
These sites may collect data about you, use cookies, or track your interactions with their content.
We recommend reviewing the privacy policies of any external websites you interact with.

7. Who We Share Your Data With

We do not sell, rent, or trade your personal information. However, we share limited data with trusted partners and systems necessary for our operations, including:

a. Core Service Providers

  • WHMCS – Our client management, billing, and automation platform used to process orders, invoices, and service renewals.
    → Privacy Policy: https://www.whmcs.com/privacy-policy/
  • WHMCS MarketConnect – Used to provision add-on services such as SSL certificates, email services, and security tools. These are fulfilled by trusted WHMCS partner vendors.
  • Domain Registrars & Registries – When you register, transfer, or renew a domain through us, we share necessary contact details with ICANN-accredited registrars (e.g., Dynadot, Namecheap, GoDaddy, Route Africa, Webline) and registries to process your domain request.
    This may include WHOIS data as required by registry policies or laws.
  • Payment Gateways – Used to process secure transactions (e.g., PesaPay, Stripe, Ghala or local payment partners). We never store your full card or banking details.
  • Email and Notification Services – To send account notifications, invoices, service alerts, or marketing emails (if you’ve opted in).
  • Security and Infrastructure Services – Including Cloudflare and other spam detection tools to maintain security and prevent abuse.

b. Legal and Compliance

We may disclose personal data if required to:

  • Comply with applicable laws or government requests.
  • Enforce our Terms of Service.
  • Protect the rights, safety, or property of Priortech Labs, our customers, or the public.

8. How Long We Retain Your Data

  • Comments: Retained indefinitely for future recognition and spam prevention.
  • User Accounts: Retained while your account is active or until you request deletion.
  • Domain and Billing Data: Retained for as long as legally required for ICANN, tax, or accounting compliance.

Users may request data deletion subject to legal and security requirements.

9. Your Data Rights

You have the right to:

  • Request a copy of your personal data.
  • Request correction or deletion of inaccurate or outdated information.
  • Withdraw marketing consent at any time.
  • Request that we limit processing of your data under applicable laws (e.g., GDPR).

To make any of these requests, email us at privacy@priortech.co.tz.

10. Where Your Data Is Sent

Visitor comments, contact forms, and account data may be checked through automated security and anti-spam systems.
Some data may be processed or stored outside Tanzania, depending on our trusted partners (e.g., WHMCS Cloud Services, registrars, or payment providers).
All data transfers comply with international privacy standards.

11. How We Protect Your Data

We apply strict security measures to protect your information, including:

  • SSL encryption across all websites and client areas.
  • Secure firewalls (CSF) and access control systems.
  • Regular security audits and malware scanning.
  • Staff access limited strictly to authorized personnel.

While no online system is completely immune to threats, we continuously monitor and strengthen our infrastructure to safeguard user data.

12. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.
Any updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Priortech Labs
📍 Dar es Salaam, Tanzania
📧 privacy@priortech.co.tz
🌐 https://priortech.co.tz